Sample only · invented figures for demonstration

What your weekly report can include

Agree the measures that fit your systems and service scope before work begins. This example is not a client result or a performance promise.

Enquiry activity

Received: 120
Resolved: 108
Outstanding: 12

Follow-up activity

Authorised follow-ups completed: 35
Replies received: 14
Awaiting reply: 21

Review and escalation

Cases escalated: 5
Quality checks completed: 10
Improvement items: 2

Outstanding work and ownership

Order-status queries

8 awaiting information from the client operations team. Next action: request carrier updates.

Booking changes

4 awaiting customer confirmation. Next action: send approved reminders.

Next-week priorities

Clear aged enquiries, update the approved delivery-response template and review recurring booking questions.

Example reconciliation: 108 resolved + 12 outstanding = 120 received. Follow-up outcomes: 14 replies + 21 awaiting reply = 35 completed contacts. Real reports use the definitions, data and access agreed with your business.

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